I didn’t receive my order confirmation email. What should I do?
Order confirmation emails are sent automatically after checkout. If you don’t see it in your inbox, please check your spam or junk folder, as email providers may occasionally filter automated messages.
Why does the confirmation email come from a Shopify address?
To ensure reliable delivery, some of our automated emails are sent through Shopify. These may appear as:
store+73274654877@t.shopifyemail.com
or
petbasicsofficial@outlook.com
This is normal and safe.
Tip to ensure you receive future emails
Add store+73274654877@t.shopifyemail.com and petbasicsofficial@outlook.com to your contacts to avoid missing important updates.
What's your shipping policy?
At PetBasics, we are happy to offer free shipping on orders over $149 within Canada. Please note that orders shipped to Yukon, Northwest Territories, and Nunavut may incur additional shipping fees due to higher delivery costs.
For more details check out our shipping policies.
What's the return policy?
For more details check out our return policy.