Frequently Asked Questions
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Does the PottyGuard work for both male and female dogs?
Yes! We know the struggle — dogs often circle and shift before choosing their spot, which can make it tough to keep everything on the pad. The three-sided panel helps guide both male and female dogs to stay on the pee pad. For males, the panels and hydrant support natural leg-lifting behavior, while for females, the guard system helps prevent spills on the floor.
How can I encourage my dog to use the hydrant?
Yes. Before the first use, it is beneficial to scent the hydrant with either your dog’s urine or a pee training spray. You can do so by wiping a soiled pee pad or cleaning up a past accident and rubbing it on the hydrant to draw your dog to it.
👉 Don’t skip this step — it’s key to successful training.
Is rewarding my dog important?
Absolutely. Rewarding your pup during the training phase helps reinforce your pup’s use of the designated potty area. Positive reinforcement goes a long way in building good habits.
How do I clean the PottyGuard?
Very Simple!
How to Clean:
Regularly clean the clear guard, hydrant, and base using a mild solution of water and a few drops of dish soap. Apply the solution, then wipe with a soft cloth or disposable paper towel, or rinse with lukewarm water. For lingering odors, use a pet-safe enzymatic cleaner designed for urine and safe for acrylic surfaces.
How to Dry:
Let all components air dry, or gently dry with a soft, lint-free cloth to prevent streaks and water spots.
What to Avoid:
Do not use harsh chemicals such as ammonia, alcohol, or bleach, as they can damage the products. Avoid strong-smelling cleaners and abrasive pads or brushes, which can scratch the surface.
See our Step-by-Step Setup for more details.
I have limited space in my home. Is this the right product for me?
Absolutely!
The foldable, compact design makes it perfect for tight spaces and easy to store when not in use.
What size dog can use this product?
Our current product is designed for small to medium dogs.
My male dog lifts his leg, will this product work for me?
Absolutely!
That’s exactly why we created the 3-panel guard—to catch pee from all angles and keep splashes off your walls.
Is the hydrant optional?
This feature comes standard with every kit—because we believe a complete indoor potty shouldn’t come with added costs. The hydrant isn’t fixed in place, allowing you to use and position it according to your dog’s training needs.
What kind of pee pad fits the base?
Our silicone floor mat is 25"x20" so standard-sized pee pads fit perfectly inside the base. A pee pad of 30"x24" is included with every kit.
I vacation with my dog often, can the PottyGuard travel with us?
Yes!
One of the key benefits of the foldable design is its portability, making it easy to take the entire kit with you and protect any indoor space while traveling with your pup.
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I didn’t receive my order confirmation email. What should I do?
Order confirmation emails are sent automatically after checkout. If you don’t see it in your inbox, please check your spam or junk folder, as email providers may occasionally filter automated messages.
Why does the confirmation email come from a Shopify address?
To ensure reliable delivery, some of our automated emails are sent through Shopify. These may appear as:
store+73274654877@t.shopifyemail.com
or
petbasicsofficial@outlook.com
This is normal and safe.
Tip to ensure you receive future emails
Add store+73274654877@t.shopifyemail.com and petbasicsofficial@outlook.com to your contacts to avoid missing important updates.
What's your shipping policy?
At PetBasics, we are happy to offer free shipping on orders over $149 within Canada. Please note that orders shipped to Yukon, Northwest Territories, and Nunavut may incur additional shipping fees due to higher delivery costs.
For more details check out our shipping policies.
What's the return policy?
For more details check out our return policy.